Frequently Asked Questions

What services do you offer?

Haunts of Richmond primarily offers outdoor walking ghost tours of downtown Richmond, focusing on the haunted history behind reports of paranormal activity. We also offer special events such as haunted dinners and pub crawls. You can find the latest information on our current offerings on our Facebook page, or purchase tickets here.

Do you offer private tours?

• Yes! Private walking tours start at $150 for up to six guests. Additional guests start are $15 per person. These rates cover our traditional walking tours, including Church Hill Chillers, Shadows of Shockoe, Haunted Capitol Hill, Phantoms of Franklin, Creepy Tales on Campus, and Specters & Shades of Court End.
• Private Pub Crawls and Pub Hops are also available for up to 20 guests. These tours are custom tailored upon request to best accommodate our guests' needs and the availability of our pub and restaurant partners so pricing can vary.
• Please check our Group/Private Tours and Events page for additional offerings and details. All private events are subject to availability, and are offered on a first-come, first-served basis. We encourage those interested in our services to contact us early so that we can lock in your engagement on our calendar. Our contact information can be found here. All reservations are subject to a deposit of $150 which is non-refundable within 7 days of the tour or event, except in cases where Haunts of Richmond needs to cancel for severe weather. Our rain/severe weather policy can be found below.

Are your tours family friendly?

We consider our tours to be family friendly, however we always suggest that parents and guardians use discretion when determining if a tour will be appropriate for their children. Tour material is largely based on historic fact, and history can be messy sometimes. It is not our goal to make people uncomfortable, but we will not sugar-coat the facts either. If you have questions or concerns about the material that will be shared on any given tour, please contact us. You can find our contact information here.

Do you offer Gift Cards?

Yes! A Haunts of Richmond Gift Certificate can be redeemed for any tour or event purchased on HauntsOfRichmond.com. Certificates are available in any denomination and never expire. Gift cards can be purchased here. There are Terms & Conditions for Gift Cards: They not valid for Haunted TukTuk tours. All sales are final. An online convenience fee does apply to Gift Card purchases, but not redemptions. Gift Cards cannot be redeemed for cash and must be redeemed online.

Do you allow dogs on the tour?

For our outdoor walking tours, yes! We welcome dogs, as long as they are leashed, curbed, and kept under control. Should your dog become a distraction during the tour, we do ask that you step away from the group to allow others to enjoy the tour. For tours and events that enter our partner facilities, including museums, restaurants and breweries, only certified service animals are allowed.

Do you offer a military or veteran discount?

Yes. To thank you for your service, we offer a "buy one, get one" discount to all active and retired military personel with a valid military ID for our traditional outdoor walking tours. This can be redeemed once per military ID per tour. Simply "buy one" ticket at regular price on our website, bring your military ID and your guest to the tour, and we will issue your "get one" ticket when you check in and show your military ID. This is only valid for our Shadows of Shockoe, Church Hill Chillers, Haunted Capitol Hill, Phantoms of Franklin, Creepy Tales on Campus, and Specters & Shades of Court End public tours. This is not valid for private tours, Haunted Dinners, Pub Crawls, Haunted TukTuks, or other partner events and tours. If you can notify us in advance about your intention to use this discount it would be appreciated, but is not required. Please reach out to us with any questions that you may have about this policy.

What's your rain policy?

Our tours run rain or shine, except in cases of extreme weather as determined at the sole discretion of Haunts of Richmond management. In the rare event that Haunts of Richmond must cancel a tour, we will call you and give you the option of a full refund or rescheduling. Full refunds will not be offered unless Haunts of Richmond cancels the tour.

What is Haunts of Richmond's cancellation policy?

• All public tour tickets are non-refundable and non-transferable within 24 hours of the scheduled tour time.
• With a minimum of 24 hours notice, tickets may be transferred to another tour one time without penalty.
• With a minimum of 24 hours notice tickets may be traded for a digital gift card worth the full value of the reservation, or cancelled for a partial monetary refund. A 25% surcharge will be withheld from all ticket refund requests. Any merchandise purchases will be refunded in full.
• Please verify all tour selections with your entire party before booking. We understand that people can overbook themselves, get tired, get lost, or change their minds, but no exceptions will be made to the above rules.

Private tour deposits are non-refundable within 7 days of the scheduled tour. Requested scheduling adjustments within 7 days of the scheduled tour may be permitted at the sole discretion of Haunts of Richmond management and pending availability.

What is "Choose Your Ghost Tour"?

On select nights throughout the year we offer guests the opportunity to choose which tour we will be running on a "first come-first served" basis. The first person to purchase at least two tickets for one of these options will be able to select one of our six traditional walking tours during the booking process. Note that this is not a private tour. The tour that is selected will be made available for other people to book on that evening. If a Choose Your Own Tour availability is not claimed within 48 hours of the scheduled tour time, that availability will expire and be no longer available, so please plan in advance.

My question isn't answered here...

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