Know Before You Go

• Yes! Private walking ghost tours start at $150 for up to 4 guests. Additional guests start at $20 per person. These rates cover our traditional walking tours, including Church Hill Chillers, Shadows of Shockoe, Haunted Capitol Hill, Phantoms of Franklin, Creepy Tales on Campus, and Specters & Shades of Court End.
• Private Haunted Pub Crawls and Haunted Pub Hops are also available for up to 20 guests. These tours are custom-tailored upon request to best accommodate our guests’ needs and the availability of our pub restaurant partners so pricing can vary.
• Please check out our Private & Group Hauntings page for additional offerings and details. All private events are subject to availability and are offered on a first-come, first-serve basis. We encourage those interested in our services to contact us early so that we can lock in your engagement on our calendar. All reservations are subject to a minimum deposit of $150 which is non-refundable within 7 days of the tour or event, except in cases where Haunts of Richmond needs to cancel for severe weather. Our rain/severe weather policy can be found below.

We consider our tours to be family-friendly, however, we always suggest that parents and guardians use discretion when determining if a ghost tour will be appropriate for their children. Ghost tour material is largely based on historic facts, and history can be messy sometimes. It is not our goal to make people uncomfortable, but we will not sugar-coat the facts either. If you have questions or concerns about the material that will be shared on any given tour, please contact us.

We want guests to have the information they need to choose an appropriate tour and enjoy their experience. The following information applies primarily to our six traditional outdoor walking tours. Accessibility conditions for pub crawls, museum programs, Haunted TukTuk tours, haunted dinners, and other partner events may differ. Please contact us before booking one of these experiences if you have questions about accessibility or accommodations.

Are your traditional walking tours accessible to wheelchairs and mobility scooters?

All six of our traditional walking tour routes can generally accommodate wheelchairs and mobility scooters. However, our tours travel along public streets and sidewalks, where guests may encounter brick paving, uneven surfaces, cobblestones, inclines, curbs, construction, and other conditions outside our control.

Haunted Capitol Hill may not be appropriate for all guests with mobility limitations because it includes a steep and prolonged incline. An alternate route is available to avoid the stairs, but it does not avoid the steep terrain.

We are happy to help guests identify the tour that may be best suited to their needs before booking.

How far does each tour travel, and what terrain should I expect?

Our traditional walking tours last approximately 90 minutes. Estimated walking distances and typical terrain conditions are:

• Church Hill Chillers: Approximately 0.75 miles, with some uneven sidewalks, brick paving, and a prolonged incline.
• Shadows of Shockoe: Approximately 0.75 miles, with some uneven sidewalks, brick paving, and cobblestones.
• Haunted Capitol Hill: Approximately 1 mile, with brick paving, stairs, and a steep and prolonged incline. An alternate route can avoid the stairs, but not the incline.
• Phantoms of Franklin: Approximately 1 mile, primarily on brick paving with some uneven areas.
• Creepy Tales on Campus: Approximately 1 mile, including brick paving.
• Specters & Shades of Court End: Approximately 1.5 miles, including brick paving.

Distances are approximate, and routes may occasionally be adjusted because of construction, street closures, special events, or other circumstances.

Are seating and rest breaks available?

Our traditional walking tours do not include a scheduled rest break. Benches and other public seating may be available along some routes, but seating cannot be guaranteed.

Guests are welcome to bring a small portable stool or similar mobility aid. Guests may also step away from the group or leave the tour whenever necessary. Please let your guide know when possible so that we know you are safe and are not separated from the group unintentionally.

Are restrooms available?

Restrooms are often available near our tour starting points. However, we rely on nearby businesses or public facilities, and their operating hours and availability may vary. We therefore cannot guarantee that a restroom will be open on any particular evening.

There is no scheduled restroom break once a traditional walking tour begins, so we encourage guests to plan accordingly.

What lighting, sound, and sensory conditions should I expect?

Our walking tours take place outdoors after dark and are illuminated primarily by existing street and building lighting. We do not use theatrical special effects or jump scares.

Guides may use voice amplification when necessary to help the group hear. Because our tours take place in an active city, guests may encounter sirens, traffic, crowds, construction noise, unexpected activity, and other conditions outside our control. When disruptions occur, our guides will do their best to adjust and allow the group to hear the tour.

Public tour groups may approach 30 guests, particularly on Friday and Saturday nights and during October. Guests who may benefit from a smaller group, quieter experience, slower pace, or greater flexibility may wish to consider a private tour. Please keep in mind that we cannot control every aspect of the surrounding public environment, even during a private tour.

What accommodations may I request?

Depending on the guest’s needs and the nature of the tour, available accommodations may include:

• A place near the guide to improve hearing.
• Additional verbal descriptions for guests with limited vision.
• Assistance selecting the most suitable tour route before booking.
• A slower pace during a private tour.
• Access to written tour material upon advance request. Written tour materials are proprietary and remain the property of Haunts of Richmond. They must remain with the tour group, may not be copied or photographed, and must be returned to the guide at the end of the tour.

We will make a good-faith effort to address reasonable accommodation requests, although the accommodation available may depend on the tour, route, surrounding conditions, and amount of advance notice provided.

Are service animals welcome?

Yes. Service animals as defined by the Americans with Disabilities Act are welcome. Service animals are not required to have certification, registration, a vest, or other special identification. They must remain under the control of their handler.

Pets are also welcome on our traditional outdoor walking tours as described in our dog policy. Pets may not be permitted inside museums, restaurants, breweries, or other partner facilities.

How do I request an accommodation?

When booking one of our six traditional walking tours, you may describe your accessibility or accommodation request in the space provided during the booking process.

You may also contact us through our Reach Beyond the Veil form, by email, or by phone. Please submit requests as early as reasonably possible so that we have time to discuss your needs and determine what arrangements may be available.

If you are unsure which tour would be the best fit, please contact us before booking. We will be happy to explain the routes and help you make an informed selection.

What about pub crawls, museum programs, Haunted TukTuk tours, dinners, and other special events?

These experiences may involve partner venues, vehicles, equipment, indoor spaces, alcohol-serving establishments, or other conditions that differ from our traditional outdoor walking tours. Accessibility varies by experience and venue.

Please contact us before booking so that we can provide the most relevant information and discuss possible accommodations.

Yes! A Haunts of Richmond Gift Certificate can be redeemed for any tour or event purchased on HauntOfRichmond.com. Certificates are available in any denomination and never expire. Gift cards can be purchased online here: Purchase Your Gift Card

There are Terms & Conditions for Gift Cards: They are not valid for Haunted TukTuk tours. All sales are final. An online convenience fee does apply to Gift Card purchases, not redemptions. Gift Cards cannot be redeemed for cash and must be redeemed online.

For our traditional outdoor walking tours, yes! We welcome dogs as long as they are leashed, curbed, and kept under control. Should your dog become a distraction during the tour, we ask that you step away from the group so that others may continue to enjoy the experience.

Pets may not be permitted inside museums, restaurants, breweries, and other partner facilities. Service animals as defined by the Americans with Disabilities Act are welcome.

Yes. To thank you for your service, we offer a “buy one, get one” discount to all active and retired military personnel with a valid military ID for our traditional outdoor walking tours. This can be redeemed once per military ID per tour. Simply “buy one” ticket at the regular price on our website, bring your military ID and your guest to the ghost tour, and your tour guide will issue your “get one” ticket when you check in and show your military ID. This is only valid for our Shadows of Shockoe, Church Hill Chillers, Haunted Capitol Hill, Phantoms of Franklin, Creepy Tales on Campus, and Specters & Shades of Court End public ghost tours. This is not valid for private tours, Haunted Dinners, Haunted Pub Crawls, Haunted TukTuks, or other partner events and tours. If you can notify Haunts of Richmond in advance about your intention to use this discount it would be appreciated, but is not required. Please reach out to us with any questions that you may have about this policy.

Our tours run rain or shine, except in cases of extreme weather as determined at the sole discretion of Haunts of Richmond management. In the rare event that Haunts of Richmond must cancel a tour, we will call you and give you the option of a full refund or rescheduling. Full refunds will not be offered unless Haunts of Richmond cancels the tour.

With a minimum of 24 hours notice, walking tour tickets may be transferred to another tour one time without penalty.

With a minimum of 24 hours notice, walking tour tickets may be traded for a digital gift card worth the full value of the reservation, or cancelled for a partial monetary refund. A 25% surcharge will be withheld from all monetary refund requests to the original form of payment. Any merchandise purchases will be refunded in full.

For Haunted Dinner events, cancellation requests must be made at least 48 hours in advance. Customers may choose between a gift certificate for the full value of the reservation or a partial monetary refund. A 25% surcharge will be withheld from all monetary refund requests to the original form of payment.

Please verify all tour selections with your entire party before booking. We understand that people can overbook themselves, get tired, get lost, or change their minds, but no exceptions will be made to the above rules.

Private tour deposits are non-refundable within 7 days of the scheduled tour. Requested scheduling adjustments within 7 days of the scheduled tour may be permitted at the sole discretion of Haunts of Richmond management and pending availability.